Well, you’re already on our website so you’re halfway there! On the homepage in the upper right hand corner is a little tab that says Sign Up. You can take it from there.
No, silly! We’re an online food ordering marketplace!
We’ll tell you! After you add your address, you will only see which restaurants are available for delivery in your area. You can then feel confident choosing a restaurant that delivers to you.
Yeah, sure. Go for it! However, not all restaurants offer this as an option. Those that do, will have a takeout menu.
Why would you ever do that? Well, if you must, send an email to email@example.com and we’ll take care of you.
If you're seeing charges on your card that don't make sense we'll help you figure it out. Send us an email at firstname.lastname@example.org and give us this info:
Heck yeah, we do! Czech it out!
It doesn't! YAY!
There may come a time in your eating career where you are credited money on your OrderUp account. This may happen for many reasons; a few being that maybe you were referred, or you referred someone. You can access your credit by clicking your name at the top right of the page, and then clicking “OrderUp Credit.” There, you’ll find how much credit you have. It’s a beautiful thing.
Ugh, yeah. Sorry. Depending on the credit, it could expire anytime from one week to one month.
Why yes, yes there is! You can use the Group Ordering feature to easily gather everyone’s orders with an easy to share link!
It is cool, isn’t it? Head over to a restaurant's menu, just as you normally would. At the top of that restaurant’s menu, you will see a prompt that reads, “Start a Group Order.” Go ahead and click the button, it won’t bite. You will be given a link to share with your hungry cohorts and they can then choose their delicacies from there.
Once they’ve clicked the link, they are now a part of the order. They choose their food, as usual, and then click the button on the screen that says, “Yum Yum, All Done” or, if they don’t want anything, they can click, “Nothing for me, thanks!”
Not as of yet, but soon!
Not at this time but this feature is in the works! If you want to add to your order you'll need to place another order with the additional items.
Yes! Well, kind of. As of now, only restaurants that OrderUp delivers for are trackable. You can find these restaurants on our site by looking for the red car icon by their name. If the restaurant does their own delivery you will not be able to track your order and will need to contact the restaurant directly for a status.
Your driver is coming! We are very efficient with our drivers and take into account how long the restaurant needs to prepare the food. We'll wait to assign a driver until the food is as close to being ready as possible. This could vary depending on the restaurant that you choose and how long it takes for them to prepare your order.
Delivery times range from 45 minutes to over an hour depending on the time you placed your order and who is delivering the food. If your order is being delivered by an OrderUp driver you can track the status on the delivery tracker that you received in your email confirmation. If you feel like your order has taken longer than expected you can chat with us or send us an email at email@example.com.
Yikes. Chat with us or send us an email at firstname.lastname@example.org with the details of your order along with your order number. We promise to make it better!
Chat with us or send an email to email@example.com with your order number and details on what went wrong. We'll be sure to make it right!
Maybe. Depends on if the restaurant has already made your food. Remember, some restaurants move quicker than others. The restaurant you ordered from may already have your food prepared. Chat with us or send an email to firstname.lastname@example.org and we can see if cancellation can be made possible.
Chat or send an email us ASAP and we’ll see what we can do. Again, no guarantees if your food has already been made.
Maaaybe. There are a few factors that we have to consider before we can issue a refund. Did your food not arrive or did you fall asleep when the delivery guy showed up and he left (...it’s happened)? If a refund is granted, just know that it will take about 5-7 business days, depending on your bank, before any money is back in your account.